Show All Answers

1. How do I start utility service?
2. What if my home is used as a seasonal property?
3. If my service has been disconnected for non-payment, how do I get my water restored?
4. Bills and Payments
5. How can I pay my bill? Where should I mail my payment?
6. How often will I be billed?
7. What occurs if my payment is late?
8. Why do I have two late fees on one bill?
9. What happens if I don't receive a bill?

High Consumption and Leaks

11. How can I receive a credit for a pool fill?
12. Meters and Reading the Meter
13. How does Cocoa read the meter when it is covered by dirt or under water?
14. Who owns the water meter?
15. What is the watering restriction?
16. Does Cocoa ever estimate water meter readings?
17. How do we know the meter did not speed up?
18. How can I read my water meter?

Water Line Breaks

20. What if I have a water line break?
21. What if I have a water line break after hours or on weekends?


23. Are there any Senior Citizen or Disabled Citizen discounts?
24. What is a cross connection?

Water Quality Questions

26. Why do I sometimes see black particles in my water?
27. I had my water tested for free and they are saying I have some issues with my water, is my water safe?
28. Is tap water safe to be used for kidney dialysis?
29. Can I use regular tap water in my aquarium?
30. Can you recommend a water treatment device?
31. Is bottled water safer than tap water?
32. My tap water has a brown, red, or yellow color tint, what can I do?
33. My tap water sometimes looks milky or opaque, why is that?
34. The aerators on my faucets have white particles on them and there are white particles in my water. What is this?
35. Why is there white residue sometimes on my dishes, the shower, and in the ice cubes?
36. Why is it hard to get the soap off my hands, body, hair, clothes or car? (Hardness of water?)
37. Sometimes I smell an odor coming from my tap. What could this be?
38. My water smells and tastes like chlorine or bleach, what can I do?
39. Is fluoride in my drinking water?
40. What is the red/pink tinted stuff in my shower, toilet, or pet bowl?
41. What if I did not find an answer to my question about Drinking Water?
42. What is "backflow"